{"id":2880,"date":"2021-07-22T09:37:03","date_gmt":"2021-07-22T13:37:03","guid":{"rendered":"https:\/\/walter.boutiquegme.com\/faq\/"},"modified":"2024-09-17T11:11:38","modified_gmt":"2024-09-17T15:11:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/walter.boutiquegme.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Account<\/h1><\/div>

<\/i><\/i><\/span>I am trying to create an account. Why is the form rejecting my email address?<\/span><\/a><\/h4><\/div>
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Your email address must follow the standard format (naniel@gmail.com). If you are still having difficulty after checking the format, make sure that the address in question is not already associated with another account on this site.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I forgot my password. How can I get a new one?<\/span><\/a><\/h4><\/div>
No problem ! From the “Sign in” screen, click “Forgot your password?” And we’ll send you an email to reset your password.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I make a purchase without being a member?<\/span><\/a><\/h4><\/div>
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No, only members can purchase items on this website.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I use someone else's membership number?<\/span><\/a><\/h4><\/div>
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No<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Order<\/h1><\/div>

<\/i><\/i><\/span>Why was my order canceled?<\/span><\/a><\/h4><\/div>
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Several reasons can explain the cancellation of an order in your history. One of them may be that we planned to ship your order from one store, but had to ship it from another store. If so, you should see an identical order with a tracking number just above the one that was canceled.<\/p>\n

Your order may also have been canceled due to a declined payment, a billing address that does not match the one associated with your credit card, or other authorization issues. Check your inbox for a message from our Order Management team or contact our Service Desk.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I cancel an order?<\/span><\/a><\/h4><\/div>
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If your order is still being processed, you can cancel it. Contact us by phone at 450-458-3328<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can someone else pick up my order at Walter?<\/span><\/a><\/h4><\/div>
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Yes, with the order confirmation number.<\/p>\n

Prograin<\/strong>
\n145 Rang du Bas-De-La-Rivi\u00e8re N
\nSaint-C\u00e9saire, QC J0L 1T0
\nCANADA
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